Download UK/Rest of World (excluding USA/Canada) RMA form Download US/Canada RMA form If you are unable to download the form, please right-click and ‘Save As’.
Alternatively you can manually include: – Your invoice details – Your reason for returning the product (we love feedback) – What you would like done and how (refunded to your card etc) Be sure to send the package via a registered or insured shipping method as Y-cam is not responsible for lost or misdirected packages.
– I’ve changed my mind: Customers purchasing direct from Y-cam are given a “cooling off period” in which to return the product for a “no questions asked” refund, as long the item is returned within 30 days of delivery, is intact and is in a resell-able condition (in the original box with all accessories).
If you are returning part of a bundle, refunds will be calculated on individual item RRP and not the discounted bundle price.
For the USA & Canada your order will be delivered by UPS, and you will receive your order tracking details from them. USA & Canada Ground Shipping – Delivery can take up to 10 business days.
If you have ordered from us and do not have this information, and are concerned about your order, please Contact Us. If you choose the other UPS service options, the delivery time will be quoted live.
Outside of 30 days, our normal warranty terms will apply.
Items received outside of this time but not returned to customers will be stored by Y-cam for 90 days and then disposed of without further contact or reimbursement.
Dear visitors, we decided to create this site to give Albanians everywhere the chance to communicate among each other.
Credits typically appear in customer accounts within 5 – 7 working days, once processed Any items received outside of the 30 days or unsolicited returns will not be processed.
Customers will be contacted and be responsible for the return postage.